We are proud of our Nanolux Series and want you to be perfectly satisfied with your purchase. All Nanolux films are guaranteed for 12 months. We will gladly provide a merchandise replacement within 12 months against any manufacturer defects, i.e. delamination, corrosion, discoloration and cracking. You can choose any replacement film type under the same film category. However, defects arising out of improper installation such as bubbles, fingers, creases, scratches, dirt traps are beyond the control of the manufacturer and therefore cannot be guaranteed. The defects described above that arise out of installation shall be the sole responsibility of the purchaser.
Exchange is easy. Simply return your merchandise together with the purchase invoice/receipt and proof of purchase tear sheet to the Nanolux retailer you made your purchase from.
If you purchase online through the internet or through fax/phone-in service, you can either make a return by mail or drop off to us at the following address:
GMX Trading Pte Ltd
All exchange must be accompanied by (1) Exchange Form; (2) Nanolux defective film sample; (3) Proof-of-Purchase Tear-sheet; (4) Receipt. You can download the Exchange Form from this website or simply request for a copy to be mailed or faxed to you by calling our Hotline @ 1800 NANOLUX (6266589).